Shipping policy
Ivory & Oak Shipping Policy
Thank you for shopping with Ivory & Oak! We are committed to getting your order to you as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Times
Because some of our products are shipped directly from our trusted supplier partners, shipping times may vary.
Typical delivery times are:
- United States: 5–10 business days
- Some items may arrive sooner or take a little longer depending on product availability and carrier delays.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages and on different days.
Shipping Rates
Shipping costs are calculated at checkout based on your order.
Free Shipping: Orders over $50 qualify for free standard shipping within the United States.
Delays
While we strive to meet estimated delivery times, shipping delays caused by weather, holidays, or carrier issues are outside of our control.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. Ivory & Oak is not responsible for delays or lost packages due to incorrect addresses provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date so we can assist you.
Contact Us
If you have any questions about your order, please contact us at: 859-550-0823
Email: ivoryoak77@gmail.com